REFUND AND RETURN POLICY

We want you to be happy with your purchase.

Returns:

Returns are accepted within 14 days of delivery.
Products must be unused and in original packaging.
Return shipping costs are the buyer’s responsibility unless the product is defective.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Clearence items are not eligible to exchange or return.

Additional non-returnable items:

Some health and personal care items

To complete your return, we require an authorized return form

Please do not send your purchase back without this authorization code/number

Refunds:

Refunds are issued within 5–10 business days of receiving the returned item.
Shipping fees are non-refundable.

To request a return, please contact us at: info@dreams-products.com

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the time mention above

IMPORTANT: There is a 20% restocking fee. Please, consider before request a refund

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@dreams-products.com.

Clearence items

Only regular priced and discounted items may be refunded. Clearence items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dreams-products.com and send your item to:

Dreams

1915 Regina CT Santa Maria, CA 93458 USA.

Gifts

If you received an item marked as a gift when purchased and shipped directly to you, you dont need to return the gift

Shipping returns

To return your product, you should mail your product to:

Dreams

1915 Regina CT Santa Maria, CA 93458 USA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original payment for shipping & the 20% restocking fee will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.